FAQ

Online Account and Communication

Look in your spam folder and make sure mail from logicimtech.com is not tagged as spam. Also verify the email address you use on the form for any typos.

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Yes, someone will either call you or send you an email. You can also contact us at info@logicimtech.com.

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Support plan and services

Yes, your first consultation is free of charge. To plan your free consultation, contact us at info@logicimtech.com.

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This will depend on what you need. Your consultant will be able to guide you on this subject in your first free consultation. Our expert can create a simple report in less than an hour, while complex reports can take weeks to prepare. Most reports take an average of 3-4 hours.

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XLGL Licenses

Yes.

All of our software licenses are perpetual, meaning you can use the software you purchased forever at no additional cost, in the environment it was built for.

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All upgrades are included for one year starting on the date of your initial purchase, regardeless of whether subsequent licenses were added to your account later on. After the first year, you can renew the update service for an additional year at any time.

The current price for the renewal is computed from your number of licenses. The base price is 249$ for the XLGL Personal Edition (or your first 2 licenses in case of volume licensing), then 65$ per additional licenses. For example, if you own 5 licenses, the renewal cost will be 444$ (249$ for the first 2 licenses, then 3 X 65$ for the additional licenses).

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Go to your online account and click on "Serial Numbers", then click "Renew Update Subscription" for your serial number. The price will automatically be calculated according to the number of licenses you own.

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Currently, the best option are the YouTube tutorials (Canadian / US).

For technical or reporting inquireries, contact support@logicimtech.com.

An announcement will be made when the help/reference within the program is updated. A downloadable PDF version will also be made available. The update schedule is currently unknown.

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Software Installation

Try the following:

  1. Save your work and close all Excel Windows.
  2. Click on the Windows Start Menu button.
  3. Navigate down to the XLGL group and open it.
  4. Click on Register in Excel.

If this does not solve the problem, you may have to remove the XLGL add-ins from the Disabled Items list in Excel:

  1. Open Excel.
  2. Click on Options.
  3. Click on Add-ins.
  4. Select Disabled Items from the Manage dropdown box at the bottom of the window.
  5. Click Go...
  6. Select the XLGL add-in(s) from the list and click on Enable.
  7. Click Close.
  8. Click OK in the Options window.
  9. Close Excel.
  10. Click on the Windows Start Menu button.
  11. Navigate down to the XLGL group and open it.
  12. Click on Register in Excel.

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Moving from Sage Intelligence

No. However, it may be possible to take the existing report template and adapt it to XLGL.

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XLGL Price Increase

XLGL price increase will be effective on June 13th, 2022 at 00:00 EST.

Buy XLGL today

Starting June 13th, XLGL licenses price structure will be the following :

  • 399$ for up to two (2) installations - XLGL Personal Edition
  • 190$/installation for 3-9 installations
  • 180$/installation for 10-19 installations
  • 170$/installation for 20 or more installations

Buy XLGL today

Yes. The subscription to the update service will also increase to 249$ for the first 2 licenses, plus 65$ for each additional license.

Renew your update service today

If you do not find the answer to your question here, please contact us at support@logicimtech.com.