How do refunds work in the Platform Plan?

Refunds for Logicim Platform Plans are designed to be clear, fair, and consistent. Whether you’re converting from a serial number, adjusting licenses, or renewing your plan, these rules ensure smooth license management while protecting your account’s integrity.

Refunds for Upgrading from Serial Numbers

1. Upgrades can be refunded, but the original serial number will not be restored.
2. If refunded, the Platform Plan is disabled and cannot be reactivated without a new transaction.

Refunds for Added Licenses

1. The refunded license quantity is removed from your plan.
2. If the license count drops below the product minimum, the plan is deactivated.
3. Example: A Business Plan requires at least 2 licenses. If only 1 license remains after a refund, the plan is deactivated.

Refunds for Entire Plans

1. If no licenses were added, refunding the plan deactivates it.
2. Reactivation requires a manual process and a new transaction.
3. If licenses were added, the plan’s license count is reduced based on the original order.
4. The plan remains active only if the remaining license count meets the product minimum.
5. Example: A Business Plan refunded down to fewer than 2 licenses is deactivated.

Refunds for Renewals

1. Refunding a renewal immediately deactivates the plan.
2. The plan’s status changes to Inactive.
3. To regain access, you must perform a new transaction.

Refunds for Plan Switching

1. Upgrades or plan changes (e.g., Business → Enterprise) are not refundable.

In summary upgrades are refundable but cannot restore serial numbers. Added license refunds reduce your license count and may deactivate your plan if the minimum license requirement is not met. Plan refunds will deactivate inactive or under-licensed plans, while renewal refunds immediately deactivate plans. Finally, plan upgrades or switches are not refundable.

These refund policies ensure transparency, fairness, and consistency so your Platform Plan remains secure and manageable.