How to sign in with two-factor authentication (2FA) or a recovery code

Introduction

This tutorial explains how to complete Logicim sign-in after two-factor authentication is enabled on your account. You can use the current code from your authenticator app or an unused recovery code.

Before you begin

1. Have access to the authenticator app connected to your Logicim account, or have one of your saved unused recovery codes.
2. Recovery codes can be used only once.

Sign in with two-factor authentication

1. Sign in to your Logicim account with your usual credentials.
2. On the Two-factor authentication screen, open your authenticator app.
3. Enter the current six-digit code in the Authentication code field.
4. Click Verify.
   
   

If you cannot access your authenticator app, click Use a recovery code.

Sign in with a recovery code

1. On the Two-factor authentication screen, click Use a recovery code.
2. Enter one of your unused recovery codes in the Recovery code field.
3. Click Verify.
   
   

To return to the six-digit code screen, click Use an authenticator code.

Troubleshooting

1. The authenticator code expired: Wait for the next six-digit code and enter it. Authenticator codes refresh every 30 seconds.
2. A recovery code does not work: Each recovery code can be used only once. Try another unused code.
3. You cannot access your authenticator app: Click Use a recovery code and enter a saved unused code.
4. Your old codes stopped working after an authenticator reset: Resetting the authenticator replaces the previous setup. The old authenticator and old recovery codes no longer work.

Supporting Articles

How to setup Two-factor Authenticator (2FA) on my Logicim Account?