Update a Logicim XLGL Platform Plan payment method

Introduction

Use your Logicim account to review and update the available payment details for a Logicim XLGL Platform Plan. The current customer area opens payment-related options from the Plan settings card.

Before you begin

Sign in to the Logicim account that manages the Plan. If your account has more than one Plan, confirm the correct Plan before making any change.

Update your Plan settings

Step 1: Sign in to your Logicim account and open Profile.

Step 2: Select Logicim Platform Plans.

Step 3: Find the Plan you want to manage and select Manage.

Step 4: On the Manage Plan page, select Update in the Plan settings card. This card identifies payment information as one of the Plan details you can update.

Step 5: In the Update Plan panel, review the available billing or payment fields and make the required change. The page notes that payment changes take effect on the next renewal.

Step 6: Select Update, then confirm that the Plan page displays the success message before leaving the page.

What to expect

Payment-related changes take effect at the Plan’s next renewal. The available fields can vary by Plan; if the page shows that no credit card is found, do not use another customer’s payment information.

Troubleshooting

Issue: I cannot find the Plan.
Solution: Return to Logicim Platform Plans and select Manage for the correct Plan.

Issue: The payment fields are unavailable or the page says that no credit card is found.
Solution: Do not submit information on an unrelated page. Contact Logicim Support for help with the Plan.

FAQs

Question: When does a payment-related change take effect?
Answer: The current Plan screen states that payment changes take effect on the next renewal.

Question: What should I do before selecting Update?
Answer: Confirm that you are managing the intended Plan and review the information shown in the Update Plan panel.

References

• Logicim Knowledge Base
• Contact Logicim Support